Return Policy

Our returns policy lasts 30 days from the date of purchase. If more than 30 days have passed, we unfortunately will not be able to offer an exchange.

To be eligible for a refund:

• The item must be unused and in the same condition that you received it.
• You must keep the original packaging .

Please complete the following form to report your case:

👉 Return Form

Satisfaction guaranteed policy 🥇 (if applicable)

If the product does not meet your expectations, you have 5 days from the date of purchase to request an exchange.

• The item must be unused and in its original packaging .
• Attach photos of the product to the email hola@digitalshopsa.com to start the exchange process.

Refunds (if applicable)

At Digital Shop, we do not issue refunds in cash or to credit or debit cards. However, if your return is approved, the corresponding amount will be applied as store credit , which you can use to purchase another item from our catalog.

Process:

• Once we receive and inspect your return, we will notify you by email whether your store credit has been approved or rejected.
• If approved, a code or credit will be generated for you to use on your next purchase.

Important note:

• Store credit is valid for 6 months from the date of issue. If not used within this period, the credit will expire and cannot be claimed.
• Shipping costs for returned products will not be refundable or applicable as credit.

Sale items (if applicable)

Only regular priced items are eligible for exchange. Sale items are not eligible for exchange.

Exchanges (if applicable)

We only replace items if they are defective or damaged.

• Write to us at hola@digitalshopsa.com to report the problem.

Important conditions:

• The buyer is responsible for any shipping costs associated with returning the product.

Shipping costs are non-refundable.

• If the returned item results in a store credit, the cost of return shipping will not be included in the store credit.

Recommendations:

• If the item is valued at more than Q500 , we recommend using a trackable shipping service or purchasing insurance to ensure the safety of your package.
• The delivery time of the exchanged item will depend on your location and the courier service used.