Frequently Asked Questions
1. How long will it take to get my order?
All our shipments are made through Cargo Expreso , a reliable courier company external to Digital Shop .
Once your order is dispatched, we will provide you with a tracking number so you can track the status of your shipment directly on the Cargo Expreso website:
Important: Digital Shop has no control over delivery times or the handling of packages once they have been delivered to Cargo Expreso. However, we are here to assist you with any questions or inconveniences.
2. Do you ship to the departments and the capital city?
Of course! We ship all over Guatemala:
Interior of the country:
- We use Cargo Expreso with a rate of Q32 per box (maximum 20 pounds).
Capital city:
- We use Cargo Expreso with a rate of Q25 per box (maximum 20 pounds).
We guarantee that your shopping experience will be easy, safe and reliable.
3. Do you accept credit and debit cards?
Yes! We accept all types of credit and debit cards.
During the purchasing process on our website, you will find the option to pay by card for your convenience.
💳 Easy, fast and secure shopping with us.
4. Do you accept cash on delivery?
No, we do not currently accept cash on delivery payments . However, we do offer several secure and convenient options to make your payment:
- Bank deposit: You can make a direct deposit into our account.
- Bank Transfer: Pay easily from your online banking.
- Debit or credit card: We accept payments with all major cards directly through our web platform.
Your purchase will be processed quickly and safely once payment is confirmed. If you have any questions about how to do this, please do not hesitate to contact us.
5. What happens if I make a mistake when purchasing?
Don't worry! All our products come with a warranty for your peace of mind.
If the product is not compatible with the requested model:
- Â Notify our support team to manage the change.
- Make sure the product is in the same condition as you received it, including its original packaging and accessories.
Important:
• Shipping costs for the exchange must be covered by the buyer.
6. Do the products have a warranty?
Yes, our products have a warranty depending on the type of item:
- 30 days, 60 days or up to 1 year , depending on the product.
Important:
- Products on sale do not have a warranty.
- Please see specific details in each product description.
At Digital Shop , we strive to ensure your satisfaction with every purchase.